Privacy Policy
Last updated: January 2026
1. Introduction
Arenovas is an independent wellness resource focused on everyday fitness and active lifestyle practices. This Privacy Policy describes how Arenovas ("we", "us", or "our") collects, uses, and safeguards information provided through this website and through engagement with our personal fitness coaching and training services.
By using this website or engaging our services, you acknowledge the practices described in this document. We are committed to handling your information with transparency and care, in accordance with applicable data protection regulations in Malaysia, including the Personal Data Protection Act 2010 (PDPA).
The content on this website is not affiliated with any governmental or institutional body. Arenovas provides fitness education, movement guidance, and structured training support for individuals seeking to maintain and develop their physical capabilities.
2. Information We Collect
We collect information in two primary ways: information you provide directly, and information gathered automatically through your use of this website.
2.1 Information You Provide
When you complete the contact form on this website, enquire about our coaching programmes, or communicate with us by telephone or email, you may provide:
- —Your name and contact details, including email address and telephone number
- —Details about your fitness background, current activity levels, and training objectives
- —Scheduling preferences and availability for one-to-one or group sessions
- —Any additional context you choose to share in your message or consultation
2.2 Automatically Collected Information
When you visit this website, certain technical information is collected automatically, including:
- —IP address and approximate geographic location derived from network data
- —Browser type, device type, and operating system
- —Pages visited, time spent on pages, and navigation patterns
- —Referring website or search query that brought you to this site
3. How We Use Your Information
Information collected is used solely for the following purposes:
To respond to enquiries, schedule consultations, and deliver the personal training and fitness coaching services you have requested.
To design and adapt training plans, movement screenings, and progress frameworks aligned with your stated goals and activity history.
To send session reminders, schedule updates, and relevant information about your ongoing coaching engagement. We do not send unsolicited marketing communications.
To understand how visitors engage with this site and to improve its structure, content, and performance over time.
4. Cookies and Tracking
This website uses cookies and similar technologies to support its functioning and to understand visitor behaviour. Cookies are small text files placed on your device by your browser when you visit a website.
We use functional cookies that are necessary for the website to operate correctly, and analytical cookies that help us understand how visitors engage with content. We do not use cookies for targeted advertising or cross-site tracking.
You may manage your cookie preferences at any time using the cookie consent interface on this website, or by adjusting the settings within your browser. Disabling certain cookies may affect the functionality of some features.
For a detailed breakdown of the cookies we use and how to control them, please refer to our Cookie Policy.
5. Data Sharing and Third Parties
Arenovas does not sell, rent, or trade your personal information to third parties. We may share data with carefully selected service providers who assist in operating this website and delivering our services, under strict confidentiality obligations. These may include:
- —Website hosting and infrastructure providers who process data on our behalf
- —Analytics platforms used to understand website performance and visitor patterns
- —Communication tools used for scheduling, session management, and client correspondence
We may also disclose information where required by law, regulation, or lawful authority, or where necessary to protect the rights or safety of individuals.
This website embeds a Google Maps interface on our contact page to assist visitors in locating our studio. Google's own privacy practices apply to data processed through that embedded map. We recommend reviewing Google's Privacy Policy for details.
6. Data Retention and Your Rights
6.1 How Long We Keep Your Data
We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry and consultation records are typically held for a period of three years. Website analytical data is retained in anonymised or aggregated form.
6.2 Your Rights Under Malaysian PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- —Access the personal data we hold about you
- —Request correction of any inaccurate or incomplete data
- —Withdraw consent for the processing of your data where consent is the legal basis
- —Request that we limit or cease the handling of your data in certain circumstances
To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving a verified request.
7. Security and Policy Updates
We take reasonable technical and organisational steps to protect the information we hold from unauthorised access, loss, or misuse. However, no method of data transmission over the internet is entirely secure, and we cannot ensure absolute security.
This Privacy Policy may be updated from time to time to reflect changes in our practices or in applicable regulations. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
For any questions or concerns regarding this Privacy Policy, please contact us directly: